Shipping, Returns & Refunds
Find all the information about shipping, delivery times, returns and refunds. If you can't find the answer you're looking for, feel free to contact us
Shipping & Delivery
Which countries do you ship to?
We currently ship to a selection of countries. If your country is not available at checkout, please contact us at info@architoys.pt. We'll be happy to let you know if we can arrange shipping to your destination.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long will my order take to arrive?
Orders are typically delivered within 3–5 business days after dispatch. Delivery times may vary depending on the destination and the shipping carrier.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to follow your shipment until it reaches its destination.
What happens if my order does not arrive within the estimated delivery timeframe?
If your order does not arrive within the maximum estimated delivery timeframe, please contact our support team with your order details. We will investigate the situation and, where available, send a replacement using express shipping.
Can I cancel or change my order after placing it?
We will do our best to accommodate order changes or cancellations. Please contact our support team at info@architoys.pt within 48 hours of placing your order.
Although we will make every effort to stop the order before processing and shipping, we cannot guarantee that cancellation will be possible. If your order has already been processed, you can request a standard return.
Returns & Refunds
What is the return policy?
You can request a return within 30 days of delivery. Products must be returned unused, in their original condition and packaging.
To start a return, please contact our support team at info@architoys.pt.
Can I return a product if I change my mind?
Yes. If you change your mind or wish to return an unwanted gift, please contact us at info@architoys.pt. We will be happy to help you exchange or refund your purchase if the item is returned within 30 days of delivery.
Please note that return shipping costs are not covered by Architoys. Refunds are issued to the original purchaser’s payment method. All items must be returned in their original condition and in the original Architoys packaging.
How do I start a return?
To request a return, simply email us at info@architoys.pt with your order details. Our team will guide you through the return process and provide the necessary instructions.
Who pays for the return shipping?
Return shipping costs are the responsibility of the customer unless the product arrived damaged or an incorrect item was sent.
How will I receive my refund?
Refunds are issued to the original purchaser’s payment method once the returned item has been received and verified.